SHIPPING AND DELIVERY
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
All standard weight sculptures will process within 48 hours.
UPS/Fedex shipments will take between 2 - 6 business days to be delivered after processing from the time your order leaves our warehouses.
HOW IS SHIPPING CHARGED
Shipping charges are calculated based on the actual weight, distance traveled, type of shipping service, and any handling fees that apply.
HOW WILL MY ORDER BE DELIVERED?
We use UPS/USPS, UPS/USPS Second Day, UPS/USPS Next Day Air, or truck freight line to ship your orders to you.
INTERNATIONAL SALES & SHIPPING
International Sales must be approved and paid in full prior to shipment.
Shipping and handling does not include any broker fees, customs fees, tariffs, or taxes imposed on shipments entering the destination country, nor is Strata Bags liable for payment of them.
We DO NOT collect any other duties or fees. All customs duty fees and taxes are the responsibility of the buyer. Customs duties, taxes, VAT, brokerage fees, or tariffs could be applied to your package at the discretion of your local customs officers or post office, and we have absolutely no control over this, nor do we know how much will be collected from you.
We also do not have any control over customs or the packages that they may randomly inspect, and cannot guarantee that your sculpture will or will not be subject to searches through customs. We can tell you that our sculptures that we ship no more likely to be inspected than any other package.
We do not accept forced returns.
It is important to note that undeliverable packages or packages that go unclaimed by the customer will not be refunded. We reserve the right to charge for additional shipping should your package return to us. We also reserve the right to refuse returns. Any package sent back to us without express written permission will result in it being treated as abandoned property
We collect postage that covers our cost of shipping and handling from the United States only.